Shipping Policy
Overview
Greenwill Solution Co., Ltd. · Effective 13 October 2026
This page explains how we ship orders and how returns and refunds work for products purchased via store.greenwillsolution.com and Greenwill quotations. Where a quotation or contract states different terms, those terms prevail. Shopee orders follow Shopee's policy.
Shipping in Thailand
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In-stock items are processed within 1–3 business days after payment confirmation.
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Non-stock items (ordered from distributors): hardware 10–45 business days depending on source; the lead time is stated in the quotation or before order confirmation.
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Software licenses and subscriptions are delivered by email in 3–7 business days; there is no physical shipment.
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Delivery is by private couriers or Thailand Post. Bangkok and vicinity: 1–3 business days. Other provinces: 2–5 business days.
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Shipping cost is stated in the quotation or at order. Large items such as servers and racks ship by dedicated freight at actual cost.
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Every order includes a tracking number.
International Orders
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International sales are by Proforma Invoice only. Online checkout is not available.
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Default delivery term is FCA Bangkok (Incoterms 2020). Other terms must be agreed in writing.
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The buyer is responsible for import duties, taxes and customs clearance at destination.
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Full payment is required before shipment.
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We comply with export control and sanctions laws. We may request an End-User Statement and may decline orders to restricted destinations or end users.
Risk and Title
Inspect goods on receipt. Report transit damage, missing items or wrong models within 48 hours, with photos or an unboxing video.
