Refund Policy
Overview
Greenwill Solution Co., Ltd. · Effective 13 October 2026
This page explains how we ship orders and how returns and refunds work for products purchased via store.greenwillsolution.com and Greenwill quotations. Where a quotation or contract states different terms, those terms prevail. Shopee orders follow Shopee's policy.
Inspection on Delivery
Inspect goods on receipt. Report transit damage, missing items or wrong models within 48 hours, with photos or an unboxing video.
Returns of Non-Defective Items
Accepted within 7 days of delivery for new, factory-sealed, complete items in original packaging. The buyer pays return shipping. No other fees apply.
Defective (DOA) Items
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New products: report within 7 days of delivery for a replacement or refund. After that, the manufacturer's warranty applies, and we help coordinate claims.
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Refurbished products: 90-day Greenwill warranty from delivery. We repair, replace or refund at our discretion.
Non-Returnable Items (unless defective)
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Software licenses, license keys and subscriptions once issued or activated
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Special-order or custom-imported items
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Refurbished, used and clearance items
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Items with broken seals or serial stickers, or damaged by misuse
Microsoft 365 and Annual Subscriptions
Cancellation is accepted within 72 hours of activation, refunded pro rata as the vendor refunds us. No cancellation or refund after that.
How to Return an Item
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Contact sales@greenwillsolution.com or 093-574-6553 with your tax invoice number, serial number, reason and photos.
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We issue an RMA number within 2 business days.
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Ship the item with the RMA number to 159 Soi Phatthanakan 74, Prawet, Bangkok 10250, Thailand. Parcels without an RMA are refused.
Refunds
Refunds are issued within 14 days after we receive and inspect the return, to the original payment method or the buyer's bank account, with a credit note. Original shipping is non-refundable unless the error was ours. Deposits (30–50% of the order value) are non-refundable, except in full where we have not yet accepted the order, or for defective items.
Your Legal Rights
This policy does not limit consumer rights under Thai law.
