Keep Servers & Workstations Running
More Uptime, Less Downtime
Multi-vendor hardware maintenance with both preventive and corrective service — we detect problems before they cause outages and resolve failures fast with on-site engineers and ready spare parts, so a single component failure never becomes a multi-day disruption.
24×7 / 8×5
ISO 27001
ITIL-based
4 hours
on-site P1 (24×7 tier)
MTTR
≤4 hours
Mean Time to Repair
Since 2018
experience in HWMA
≥99%
SLA compliance target
EOSL
end-of-life covered
44
organizations served
-----Why Hardware Maintenance
Hardware doesn't fail on schedule. Manufacturer warranties typically end at 3–5 years, but your servers keep running for 8–12 — if they're maintained. When OEM support lapses, you lose both spare parts and expert help exactly when failure risk is highest. A single outage on a critical server can halt operations for days, often costing more than a year's maintenance budget.
Greenwill HWMA closes that gap — independent, multi-vendor maintenance that keeps your existing hardware healthy and recoverable, including equipment that has reached End-of-Service-Life (EOSL) and is no longer supported by the manufacturer.
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Signs you need HWMA
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Servers or storage past OEM warranty
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Equipment at EOSL — spare parts hard to find
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Multiple brands across multiple contracts
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Need a measurable, auditable SLA
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In-house IT can't cover 24×7 emergencies
Downtime Costs More Than You Think
-----What We Cover
Multiple Brands, One Contract
New, post-warranty and EOSL equipment under a single contract — no juggling multiple vendors.
Servers
Rack & tower servers, all generations, incl. HCI
HPE · Dell · Lenovo · IBM
Workstations & PCs
Desktops, workstations, thin clients
Dell · HP · Lenovo
Storage
SAN, NAS, disk & tape storage
HPE · Dell · NetApp · Synology
Network
Switches, routers, firewalls, SAN switches
Cisco · Fortinet · HPE · Brocade
We are an independent, third-party maintenance provider — vendor-neutral, multi-vendor under one contract, covering EOSL equipment the manufacturer no longer supports.
-----How the Service Works
Preventive + Corrective Maintenance
Preventive Maintenance
Stop failures before they happen
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Health check: power, temperature, fan, RAID, memory, network, iLO/iDRAC logs
Clean filters/fans; check cabling, cooling, alarms/LEDs
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Firmware/BIOS advisories during approved windows
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Proactive log review for pre-failure replacement
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Asset register update + signed PM report every visit
Corrective Maintenance
Resolve failures fast
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Log 24×7 via portal, email, hotline — acknowledged within 1 hour
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Severity triage (P1–P4); engineer dispatched with the right spare kit
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On-site diagnosis, like-for-like replacement, verification with your team
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Serial-number replacement notice + asset register update
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Root-cause analysis for recurring issues, so they don't return
We prevent failures before they happen and resolve them fast when they do — both with one goal: higher availability and less downtime.
---------- One Contract, One Accountable Partner
A Proven Delivery Engine
You have a single contract and one point of contact: Greenwill. Behind us, a global technical
partner reinforces coverage and spare-parts availability so they're never the bottleneck.
Greenwill Solution
Your Prime Contractor
24×7 service desk, project & SLA management, Thai-language reporting and all coordination.
Global Technical Partner
Behind-the-scenes Muscle
In-country spare parts, certified (HPE/Dell) engineers and a global escalation network.
-----Service LevelS
Choose the Tier That Matches Your Risk
Two service tiers with on-site response times by incident severity.
-----Why Greenwill
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One contract for every brand
Multi-vendor maintenance, no single-vendor lock-in.
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Availability-first
Preventive + proactive replacement, not just break-fix.
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Transparent & auditable
ITIL ticketing, PM reports and monthly service reviews.
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EOSL specialists
Safely extend the life of hardware the OEM has dropped.
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Spare parts ready in-country
No waiting on just-in-time imports for critical parts.
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ISO 27001-led, PDPA
Built for enterprise and regulated customers.
Why Organizations Trust Us With Their Hardware
-----Scope & Conditions
Clear From the Start — No Surprises
✓ What's included
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Unlimited on-site hardware replacement
On-site support per chosen SLA tier
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Onboarding site audit (unit count + serial)
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1 preventive maintenance per 12-month term
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Tracking via the support portal
✕ Not included
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OS and firmware installation/updates
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Consumable parts (e.g. batteries)
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Work outside the agreed scope (billed separately)
Service activates approximately 4–6 weeks after the site audit (spare-parts sparing process) · minimum term 6 months.
-----How to Get Started
From Signed Contract to Your First Ticket
Once your maintenance contract begins, here are the four steps your team will go through —
designed to get you operational quickly, with a full audit trail.
01
Site Audit & Asset Register
We inventory every device under contract — manufacturer, model, serial number, configuration and location — recorded as the Asset Register that serves as the source of truth throughout. You can help by sending photos/logs, or our engineer captures it during the first PM visit.
02
Create Your Support Portal Account
Your team registers on the Greenwill Support Portal (powered by Freshservice) to raise incidents, track status and view repair history in real time — your admin nominates authorized users (name, email, contact) to us.
Or install the Freshservice app (App Store / Play Store) and enter URL: support.greenwillsolution.com
03
Raise Your First Ticket
When a device fails, open a ticket via the portal or app with: serial number, symptom/error code, severity (low/medium/high/urgent) and a contact. Attach screenshots or logs. The system acknowledges and starts the SLA clock immediately.
04
Track to Resolution + Reporting
Track status in real time until the engineer resolves it. Tickets auto-close ~48 hours after resolution (reopen anytime if unsatisfied), and we produce an annual summary report 90 days before contract end.
Adding/removing equipment: add devices with advance notice (added devices share the existing contract term) · removals require 60 days notice with a pro-rated credit for the remaining term · full details are in the T-S-2616 Customer Onboarding guide provided at contract start.
🚨 24-Hour Emergency Hotline (critical/major incidents)
You can also report by email at helpdesk@greenwillsolution.com — include your email, company, device location, serial number, brand/model and rack location to speed up resolution.
---------- Get Started
Reduce Your Downtime Risk
Start With a Free Site Audit
We inventory your equipment, confirm coverage, and propose the right SLA tier for your systems.
01
Free Site Audit
Inventory equipment, serials and condition to define scope.
02
Tailored SLA & Quote
Choose 8×5 or 24×7 by criticality, with per-equipment pricing.
03
Onboard & Maintain
Spare parts staged, PM begins, incident response live per SLA.